Welcome to Lyng

Latest News-

Easter Bank Holiday – Office Hours

Good Friday 18th April 2025 – OFFICE CLOSED

Easter Monday 21st April 2025 – OFFICE CLOSED

The Office will reopen from 10am on Tuesday 22nd April 2025.

Early May Bank Holiday – Office Hours

Monday 5th May 2025 – OFFICE CLOSED

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Emergency Repairs – Please call

0300 333 6540.

Upcoming Community Events

Quiz Night – Friday 23 May 2025 7pm – Church of the Good Shepherd

London – Saturday 28 June 2025 – Coach leaves Lyng at 8am – return around 10 pm (subject to traffic)

Play Scheme 2025

Week 1 – Monday 4 August 2025 – Friday 8 August 2025
Week 2 – Monday 18 August 2025 – Friday 22 August 2025

Claiming Pension Credit.

As 1.4m pensioners in the UK are currently receiving pension credit, an estimated 880,000 households are eligible, but not claiming it. The Department for Work and Pensions (DWP) has been working with charities to encourage pensioners to check their eligibility and apply.

To qualify for pension credit, you must live in England, Scotland or Wales, and have reached state pension age.

You must also have a weekly income below £218.15 if you’re single, or £332.95 if you’re in a couple – or slightly more if you claim a disability-related benefit such as Attendance Allowance or have caring responsibilities.

If you’re in a couple, you’ll both need to have reached state pension age. You don’t have to be married or in a civil partnership, you’re considered a couple if you live together. For couples, one partner applies and then provides income and savings details for both partners.

Pension credit is complicated, so rather than trying to work out of you can get it, you can use the government’s free pension credit calculator, which is available on Gov.uk

To do this, it’s easiest if you have details of your current earnings, benefits and pensions to hand (for you and your partner if you live with them). It’ll then give an instant estimate of how much you’re due.

Or if you’d rather talk to someone about it, there are numerous free government helplines you can call to talk it through. Again, it’s best with details to hand.

In England, Wales and Scotland, the pension service helpline is 0800 731 0469.

To claim, you can either do so online at gov.uk or call the pension credit claim line on 0800 99 1234 and they can fill in the application for you over the phone (lines are open Monday to Friday, 8am-6pm).

You’ll need the following information about you and your partner if you have one:

National insurance number
Information about any income, savings and investments you have
Information about your income, savings and investments on the date you want to backdate your application to (usually three months ago or the date you reached state pension age)

You’ll also need your bank account details. Depending on how you apply, you may also be asked for your bank or building society name, sort code and account number.

Help With Water Bills

South Staffs Water are offering help with water bills –

Their Assure tariff can help customers who are on a low income or struggling to pay their water charges;

it aims to reduce water poverty and make bills more affordable.

Low household income
If your household income is less than £20,050* per year, you may qualify for a discount on your water charge. If you are eligible and your application is successful,

your charges will be discounted for two years, in the first year by 60% and the second year by 40%.

If you have a dependent child living at your address, an additional allowance of £1,500 per child may be added to the household income threshold amount of £20,050* per year.

*South Staffs Water do not take into consideration income received from the following benefits:

Attendance Allowance
Personal Independence Payment
Carer’s Allowance
The disabled child or severely disabled child element of Child Tax Credit
Disability Living Allowance
Housing Benefit or Housing Element of Universal Credit
Council Tax Benefit
Homes for Ukraine scheme

Pension Credit
If you are in receipt of Pension Credit (guarantee element), you may also qualify for a discount on your water charges.

Your charges will be discounted for two years, in the first year by 60% and the second year by 40%.

Universal Credit

If your household is temporarily receiving no income, you may qualify for Assure Assist – a discount of 100% for eight weeks, then you can continue on the Assure tariff for the remainder of that term. Please apply using the Assure application form. (Household income does not include the welfare benefits omitted for Assure plus Child Benefit.)

To apply go to – assure-tariff-application-form_ssw_march_2024_final.pdf (south-staffs-water.co.uk)

If you need help with your application, please call South Staffs Water on 0800 093 0570 (calls to 0800 numbers are free). They can go through the form with you over the phone, or if it’s easier, they can come to your home and help you fill it in.

About Lyng Community Association

Lyng Community Association is proud to be at the heart of West Bromwich’s flagship residential development. We provide 200 high quality homes for affordable rent, provide a management service for a further 250 homes and manage and maintain shared communal areas across the mixed tenure estate under a Management Agreement with Lyng Management Company as well as building a community spirit to make the Lyng a vibrant place to live.

We’re a not-for-profit organisation set up after a group of pioneering local people united to redevelop the old Lyng estate by creating homes fit for modern living, as well as fantastic open spaces.

Now is an exciting time in the history of the Lyng as we shape our thriving community, keeping our focus on sustainable regeneration and local empowerment. The 2017 Tenant Satisfaction Survey provided us with a fantastic 97% overall satisfaction rate – putting us amongst the best performing housing associations across the UK.

Lyng Community Association manages its properties from our office at 3 Frank Fisher Way West Bromwich . You can phone us on 0121 525 5969. (10am – 4pm)

Please note our office is now open to callers 10am – 1pm Monday to Fridays.

Housing Surgeries – if you want to speak to our Housing Officer you can make an appointment by calling 0121 525 5969.

For Lyng repairs service please contact 0121 525 5969 – during working hours.

For emergency repairs outside office hours the number is 0300 333 6540.

Please remember that the Emergency Repairs service is provided by Bourneville Property Care on 0300 333 6540. The calls are answered by an external Call Centre so to ensure your call is dealt with efficiently please explain that your property is owned by Lyng Community Association with the emergency repairs service provided by Bournville Property Care

Paying your rent – 24 hour automated rent payments are accepted – please telephone Allpay on 0330 041 6497 – you will need to have your payment card (so you can enter the long account number when asked for this) and credit or debit card with you.

Or pay online here

LATEST NEWS – read all about it here

or visit our Facebook or Twitter page.

IF UNABLE TO CONTACT US ON OUR MAIN NUMBER – USE OUR ALTERNATIVE NUMBER 0121 525 8352 or 0121 525 6553

Outside office hours if it is an emergency repair please call 0300 333 6540.

Lyng Community Association – building a thriving, successful community and creating a great place to live.

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