Welcome to Lyng
Tenant Satisfaction Surveys.
The Regulator of Social Housing is proposing new measures to make it easier for tenants to compare how their landlord is performing compared to other social landlords.
To do this they are proposing that there should a standard set of questions that all landlords will need to ask and this in turn will mean comparisons can be made knowing the same questions had been asked by every landlord.
This document produced by the Regulator spells out the proposal.
Community Trip To London Wednesday 1 June 2022
Come and join us on the Community Trip to London during half term – Adults £20.00 Children £15.00 and just £5.00 for Children aged Under 5.
Wednesday 1 June 2022 – leaving Frank Fisher Way at 8am and returning by 10pm.
Call us for more details or you can pay for your seat in the Association’s Office Monday – Friday 10am to 1pm.
Fire Safety Checks by Fire Service
Latest Edition Of Lyngline Published
Warm Home Discount Scheme
You could get £140 off your electricity bill for winter 2021 to 2022 under the Warm Home Discount Scheme.
The money is not paid to you – it’s a one-off discount on your electricity bill, between October and March.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.
There are 2 ways to qualify for the Warm Home Discount Scheme:
- you get the Guarantee Credit element of Pension Credit – known as the ‘core group’
- you’re on a low income and meet your energy supplier’s criteria for the scheme – known as the ‘broader group’
Check with your supplier as early as possible to see if you’re eligible and how to apply.
Your electricity supplier will apply the discount to your bill by 31 March 2022.
Pre-pay or pay-as-you-go meters
You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter.
Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.
About Lyng Community Association
Lyng Community Association is proud to be at the heart of West Bromwich’s flagship residential development. We provide 200 high quality homes for affordable rent, provide a management service for a further 250 homes and manage and maintain shared communal areas across the mixed tenure estate under a Management Agreement with Lyng Management Company as well as building a community spirit to make the Lyng a vibrant place to live.
We’re a not-for-profit organisation set up after a group of pioneering local people united to redevelop the old Lyng estate by creating homes fit for modern living, as well as fantastic open spaces.
Now is an exciting time in the history of the Lyng as we shape our thriving community, keeping our focus on sustainable regeneration and local empowerment. The 2017 Tenant Satisfaction Survey provided us with a fantastic 97% overall satisfaction rate – putting us amongst the best performing housing associations across the UK.
Lyng Community Association manages its properties from our office at 3 Frank Fisher Way West Bromwich . You can phone us on 0121 525 5969. (10am – 4pm)
Please note our office is now open to callers 10am – 1pm Monday to Fridays.
Housing Surgeries – if you want to speak to our Housing Officer you can make an appointment by calling 0121 525 5969.
For Lyng repairs service please contact 0121 525 5969 – during working hours.
For emergency repairs outside office hours the number is 0300 333 6540.
Please remember that the Emergency Repairs service is provided by Bourneville Property Care on 0300 333 6540. The calls are answered by an external Call Centre so to ensure your call is dealt with efficiently please explain that your property is owned by Lyng Community Association with the emergency repairs service provided by Bournville Property Care
Paying your rent – 24 hour automated rent payments are accepted – please telephone Allpay on 0330 041 6497 – you will need to have your payment card (so you can enter the long account number when asked for this) and credit or debit card with you.
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Lyng Community Association – building a thriving, successful community and creating a great place to live.