Welcome to Lyng
21 August 2020 – CORONAVIRUS UPDATE
Throughout the Coronavirus Pandemic we have been working hard to continue meeting our residents’ needs while keeping everyone as safe as possible.
In line with government guidance, we have closed our office to visitors but our staff have continued to work from the Lyng Office on a rota basis so you can contact us on 0121 525 5969 during normal business hours 10am – 4pm Monday to Friday
We continue to deal with repairs as usual but there can be delays in obtaining materials or specialist contractors so please be aware that some repairs will take longer than we would normally expect.
Our service contractors are able to continue working as they are not working in individual properties so you may see them carrying out cleaning duties or servicing fire alarms and emergency lighting.
We are reviewing the position each week and as the restrictions are eased we should be in a position to increase our service availability.
You can still call your Housing Officer or report repairs on 0121 525 5969. Out-of-hours repairs should be reported on 0300 333 6540.
If you are having a problem paying your rent please speak to us for advice.
If you’re being paid less as a result of Coronavirus or if you’ve lost your job, you may be entitled to welfare benefits such as Universal Credit, statutory sick pay or employment and support allowance. You can read more – https://www.understandinguniversalcredit.gov.uk/employment-and-benefits-support/.
The Chancellor has announced a support package for the self-employed too. You can find out more about what your business can claim here – https://www.gov.uk/guidance/claim-a-grant-through-the-coronavirus-covid-19-self-employment-income-support-scheme
We are still undertaking gas boiler servicing but our contractor will check with you before attending to ensure that nobody in the household is suffering from Coronavirus or shielding from possible infection. If you are isolating for 2 weeks then once that period is over then please phone to re-arrange the gas service visit.
You will see our staff out on the estate as we are still carrying out our weekly safety checks on fire alarms and communal area equipment and our cleaning contractor is maintaining shared areas across the estate.
All our community activities are remain suspended until further notice, including the Toddlers Group, Youth Club, 5-11 Club and day trips. We will keep you updated via our website, Facebook and Twitter pages – so please keep an eye on them. We were hoping to arrange an event or trip during the school holidays but we did not feel that we could do this safely and in line with Government Guidance but hope to restart youth activities in mid September.
Staff shortages, due to self-isolation or school holidays and difficulty with arranging childcare may still impact our team and contractors occasionally. So we ask for your patience and understanding during these difficult times. For the latest advice on keeping safe go to – https://www.gov.uk/coronavirus or www.nhs.uk
For the latest information on Sandwell Council and it’s services please visit:-
The government has also launched an emergency package of measures with energy suppliers to ensure vulnerable people don’t face any additional hardships in heating or lighting their homes during the coronavirus outbreak.
To view the government guidance please click here. https://www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19
If you are struggling with energy bill or cannot leave your house to top up your pre-payment meters please contact your supplier.
If you are need of support with debt you can contact a registered company such as Citizens Advice or Step Change.
Citizens Advice contact number: 03444 77 20 20
Citizens Advice website – https://www.citizensadvice.org.uk
Step Change Contact number: 0800 138 1111
Step Change website – https://www.stepchange.org
Our latest newsletter has been published and was delivered to residents in week commencing April 13th but you can also see it here :-LyngLine-Spring2020-FINAL-WEB-030420 (1)
About Lyng Community Association
Lyng Community Association is proud to be at the heart of West Bromwich’s flagship residential development. We provide 200 high quality homes for affordable rent, provide a management service for a further 250 homes and manage and maintain shared communal areas across the mixed tenure estate under a Management Agreement with Lyng Management Company as well as building a community spirit to make the Lyng a vibrant place to live.
We’re a not-for-profit organisation set up after a group of pioneering local people united to redevelop the old Lyng estate by creating homes fit for modern living, as well as fantastic open spaces.
Now is an exciting time in the history of the Lyng as we shape our thriving community, keeping our focus on sustainable regeneration and local empowerment. The 2017 Tenant Satisfaction Survey provided us with a fantastic 97% overall satisfaction rate – putting us amongst the best performing housing associations across the UK.
Lyng Community Association manages its properties from our office at 3 Frank Fisher Way West Bromwich . You can phone us on 0121 525 5969. (10am – 4pm)
Please note our office is not open to callers in order to comply with Government Advice to restrict the spread of Coronavirus.
Housing Surgeries -are suspended until further notice.
For Lyng repairs service please contact 0121 525 5969 – during working hours.
For emergency repairs outside office hours the number is 0300 333 6540.
Please remember that the Emergency Repairs service is now provided by Bourneville Property Care on 0300 333 6540.
Paying your rent – 24 hour automated rent payments are accepted – please telephone Allpay on 0844 225 5729 – you will need to have your payment card (so you can enter the long account number when asked for this) and credit or debit card with you.
LATEST NEWS – read all about it here
or visit our Facebook or Twitter page.
Black Country Day
Remember its Black Country Day on Tuesday 14 July 2020 – its going to be very different from previous years due to the Covid-19 pandemic but please look out for any virtual event you can join.
It’s bostin’ being from the Black Country – and people are being urged to shout loud and proud about who they are and where they come from during this special month.
Rent Payments -When Unable to Pay At Local Shops Update 19/3/20
Coronavirus is causing unprecedented disruption to society with precautionary measures already affecting people’s normal movements. Although we do not foresee major interruptions to the Post Office or PayPoint service, many customers who make payments “over the counter” will now be advised or reluctant to visit these outlets. We therefore wanted to remind you of alternative allpay payment collection options that could be used by your customers.
Internet payments – Lyng tenants can make secure online payments at any time at www.allpayments.net using their Payment Reference Number (PRN) from their Allpay swipe card or barcode and their bank card
Telephone payments – for those customers who do not like to make online payments, this simple automated telephone system takes your customers through every step of the payment process which fully meets PCI compliance requirements, again using their PRN (this is shown on your Allpay payment card)
Mobile APP – available on both Apple and Android devices, this secure app can easily be set up with a bank card to make payments on a regular basis after a simple registration
Text payments – even without a smartphone your customers can register and make payments after a brief registration online
Help with rent arrears and problems with paying your rent.
If you cannot pay your rent, don’t ignore the problem. Talk to us as soon as possible. Whether the problem is caused by a change of circumstances, a budgeting difficulty, or a cut in benefits, you can take some important steps to help get yourself back in control and avoid eviction.
It’s understandable you might be worried about notifying us that you’re going to be late with the rent but it’s far better to get the issue out in the open before you actually fail to pay up. It also allows you to
- explain why you’re going to be late with the rent and ask for some extra time
- be clear about what you’re doing to address the problem to help ensure it won’t happen again.
Call us on 0121 525 5969 – Monday – Friday 10am -4pm our staff are working in our office on a rota basis but we cannot deal with personal callers sorry.
Lyng Community Association – building a thriving, successful community and creating a great place to live.