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Help With Water Bills

South Staffs Water are offering help with water bills –

Their Assure tariff can help customers who are on a low income or struggling to pay their water charges;

it aims to reduce water poverty and make bills more affordable.

Low household income
If your household income is less than £20,050* per year, you may qualify for a discount on your water charge. If you are eligible and your application is successful,

your charges will be discounted for two years, in the first year by 60% and the second year by 40%.

If you have a dependent child living at your address, an additional allowance of £1,500 per child may be added to the household income threshold amount of £20,050* per year.

*South Staffs Water do not take into consideration income received from the following benefits:

  • Attendance Allowance
  • Personal Independence Payment
  • Carer’s Allowance
  • The disabled child or severely disabled child element of Child Tax Credit
  • Disability Living Allowance
  • Housing Benefit or Housing Element of Universal Credit
  • Council Tax Benefit
  • Homes for Ukraine scheme

Pension Credit
If you are in receipt of Pension Credit (guarantee element), you may also qualify for a discount on your water charges.

Your charges will be discounted for two years, in the first year by 60% and the second year by 40%.

Universal Credit

If your household is temporarily receiving no income, you may qualify for Assure Assist – a discount of 100% for eight weeks, then you can continue on the Assure tariff for the remainder of that term. Please apply using the Assure application form. (Household income does not include the welfare benefits omitted for Assure plus Child Benefit.)

To apply go to – assure-tariff-application-form_ssw_march_2024_final.pdf (south-staffs-water.co.uk)

If you need help with your application, please call South Staffs Water on 0800 093 0570 (calls to 0800 numbers are free). They can go through the form with you over the phone, or if it’s easier, they can come to your home and help you fill it in.

Quiz and Chips Event Friday 15 March 2024


We are pleased to announce our latest social event in partnership with the residents of the Vantage Point block on Blacksmith Way.

(this is off Lyttleton St and the block is opposite the Church of the Good Shepherd)

This time its a Quiz but with a fish and chips supper and all happening in the communal lounge of Vantage Point

Teams of up to 6 people (maximum) can take part. The Quiz is starting at 7.15pm (but doors open at 6.45pm so you can get settled).

Contact us on 0121 525 5969 and we can send you an entry form with the food options available.

Cost £5.50 if you are a tenant or £6.00 for non tenants.

Please note this event is Over 18 – Adults Only.


Next Event  – Community Trip to Twycross Zoo – Saturday 6th April 2024 – phone 0121 525 5969 for details.


Updated Values and Vision Statement adopted.

The Association’s Board in January 2024 approved some changes to the Association’s Values and Mission Statement.

Lyng Community Association was set up as a charitable housing association  in April 2000 with it’s first properties available for letting in 2004.

The Association felt that the Values and Vision Statement needed to be updated to reflect it’s current operations and aspirations for the future.

A copy of the updated Values and Vision Statement can be seen here – https://lyng.org.uk/about-us/



About Lyng Community Association

Lyng Community Association is proud to be at the heart of West Bromwich’s flagship residential development. We provide 200 high quality homes for affordable rent, provide a management service for a further 250 homes and manage and maintain shared communal areas across the mixed tenure estate under a Management Agreement with Lyng Management Company as well as building a community spirit to make the Lyng a vibrant place to live.

We’re a not-for-profit organisation set up after a group of pioneering local people united to redevelop the old Lyng estate by creating homes fit for modern living, as well as fantastic open spaces.

Now is an exciting time in the history of the Lyng as we shape our thriving community, keeping our focus on sustainable regeneration and local empowerment. The 2017 Tenant Satisfaction Survey provided us with a fantastic 97% overall satisfaction rate – putting us amongst the best performing housing associations across the UK.

Lyng Community Association manages its properties from our office at 3 Frank Fisher Way West Bromwich . You can phone us on 0121 525 5969. (10am – 4pm)

Please note our office is now open to callers 10am – 1pm Monday to Fridays.

Housing Surgeries – if you want to speak to our Housing Officer you can make an appointment by calling 0121 525 5969.

For Lyng repairs service please contact 0121 525 5969 – during working hours.

For emergency repairs outside office hours the number is 0300 333 6540.

Please remember that the Emergency Repairs service is provided by Bourneville Property Care on 0300 333 6540.  The calls are answered by an external  Call Centre so to ensure your call is dealt with efficiently  please explain that your property is owned by Lyng Community Association with the emergency repairs service provided by Bournville Property Care

Paying your rent 24 hour automated rent payments are accepted  – please telephone Allpay on  0330 041 6497 –  you will need to have your payment card (so you can enter the long account number when asked for this)  and credit or debit card with you.

Or pay online here Allpay logo


LATEST NEWS – read all about it here

or visit our Facebook or Twitter page.


Outside office hours if it is an emergency repair please call 0300 333 6540.


Lyng Community Association – building a thriving, successful community and creating a great place to live.


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